BILLING

For discretion, ‘Lanao-HK’ is the business name that shows on your transaction details including banking statement. There is nothing that reflects the kind of product you paid for.We offer 2 methods of payment for purchasing our sex dolls:

-By PayPal or credit card

-By Bank wire

You don’t need to have a PayPal account to pay by credit card. If you prefer bank wire, we will send you an email with our bank account details.

PRIVACY POLICY

Privacy and confidentially is our top priority. We understand how personal it is and we do everything to safeguard your information from data encryption to various firewalls to protect the website and the information. All payment is secured. We don’t solicit, or transfer any of your information to third parties and importantly with Paypal, there is extra layer of security.

ORDER PROCESSING AND SHIPPING

Customization

After the purchase is made, an order receipt mail is sent confirm the customization option for skin color of the doll, hair style, face/head option, eye color, breast size, nipple color, fixed or removable vagina, public hair, clitoris color, hand and toenail art option, standing or non-standing option, integrated heating rod and sound technology etc. Please free to contact us at support@my-doll.com

Manufacturing

Since we make only customized dolls, it is difficult to keep them in stock. Hence as the orders come, we need time to design each and every doll, right from molding to painting her facial expression, which takes 5- 7days. In some special cases, where the client wants a particular face or extra features, the manufacturing duration increases, while the customer support team is always in touch for clarifications. Please free to contact us at support@my-doll.com

Client Approval

Image of the manufactured doll is sent to the client for approval and the shipping address is finally confirmed for delivery. The order is prepared for shipment either in a wooden case or cardboard box with utmost care and love. Discreet Shipping – The order is shipped without any label that talks about the nature of the product. There is no indication that there is a sex doll inside. This will hide the contents from the eyes of prying neighbors and friends. The tracking ID is given by our support team so that you can track your doll and make special arrangement to receive the order.

INSURANCE

Since all dolls are customized and given the health risk associated with the nature of the product, there is no return or refund. All sales are final and our sex dolls come AS IS with no warranty of any kind. However, rest assured, all the process from molding to packaging is controlled and monitored using a quality control system. We have agreements with reputed shipping companies for fast and discreet shipping who are aware of the fragility of the shipment and due care is taken. We only ship quality dolls with utmost love and care.