Minimum flat rate shipping and Easy Tracking：
①It’s minimum flat rate shipping to you.
②Once payment has been confirmed, your item will be shipped within 1-3 workdays.
③EMS/DHL/FEDEX/UPS mode of transport are all available for us. DHL is our preferred shipping way. After we ship it，we will upload the tracking no. to your order shipment details and you can see your courier update information every day.
You also can track it in DHL official website:
④ Usually, It need about 7-10 days reach to you by DHL. Some countries may take a little longer than this time，please be patient for the delivery.
The buyer is responsible for any tax and/or duty charged by their country. But we will help to write fewer value of the item or “sample” or “Gift” on the package to help you pay less tax. And if you know your country or your local city custom tax value, you can tell us what value you need so that you won’t be charged the tax by your city custom.
1. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.
2. The buyer must contact us within 3 days of delivery if they wish to exchange defective or incorrectly shipped items.
Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave positive feedback. If you are not satisfied with the items you ordered, please contact us and tell us what do you think. We will care for it.
For discretion, ‘Lanao-HK’ is the business name that shows on your transaction details including banking statement. There is nothing that reflects the kind of product you paid for.We offer 2 methods of payment for purchasing our sex dolls:
-By PayPal or credit card
-By Bank wire
You don’t need to have a PayPal account to pay by credit card. If you prefer bank wire, we will send you an email with our bank account details.
Privacy and confidentially is our top priority. We understand how personal it is and we do everything to safeguard your information from data encryption to various firewalls to protect the website and the information. All payment is secured. We don’t solicit, or transfer any of your information to third parties and importantly with Paypal, there is extra layer of security.
ORDER PROCESSING AND SHIPPING
After the purchase is made, an order receipt mail is sent confirm the customization option for skin color of the doll, hair style, face/head option, eye color, breast size, nipple color, fixed or removable vagina, public hair, clitoris color, hand and toenail art option, standing or non-standing option, integrated heating rod and sound technology etc. Please free to contact us at [email protected]
Since we make only customized dolls, it is difficult to keep them in stock. Hence as the orders come, we need time to design each and every doll, right from molding to painting her facial expression, which takes 5- 7days. In some special cases, where the client wants a particular face or extra features, the manufacturing duration increases, while the customer support team is always in touch for clarifications. Please free to contact us at [email protected]
Image of the manufactured doll is sent to the client for approval and the shipping address is finally confirmed for delivery. The order is prepared for shipment either in a wooden case or cardboard box with utmost care and love.
Discreet Shipping – The order is shipped without any label that talks about the nature of the product. There is no indication that there is a sex doll inside. This will hide the contents from the eyes of prying neighbors and friends. The tracking ID is given by our support team so that you can track your doll and make special arrangement to receive the order.
Since all dolls are customized and given the health risk associated with the nature of the product, there is no return or refund. All sales are final and our sex dolls come AS IS with no warranty of any kind. However, rest assured, all the process from molding to packaging is controlled and monitored using a quality control system. We have agreements with reputed shipping companies for fast and discreet shipping who are aware of the fragility of the shipment and due care is taken. We only ship quality dolls with utmost love and care.